Contact Us
We are interested in hearing from you!
Send your questions, comments and suggestions to:
- GeoBase Technical Support
- SupportGeoBase@nrcan.gc.ca
Telephone: +01-819-564-4857 / 1-800-661-2638 (Canada and USA)
Fax: +01-819-564-5698
Service Standards
The service standards are guidelines intended to ensure a uniform service to our customers. Service must be fast, reliable and of quality. The service is examined and improved regularly, based on customers' feedback.
We are committed to:
- Answer to users during business hours: from 8:30 AM to 12:00 PM and from 1:00 PM to 4:30 PM (Eastern Time).
- Respond to inquiries within 2 working days. When applicable, follow up on request within the period agreed with the user.
- Insure the availability of our Web site 90% of the time on a monthly basis, 24 hours a day, 7 days a week.